Dealing with driver issues at customer locations can be challenging, but it's important to handle them professionally and efficiently to maintain a positive reputation and customer satisfaction. Here are some steps to address driver issues at customer sites:

1. Communication: Maintain open and respectful communication with the customer and your driver. Listen carefully to the concerns of both parties.
2. Immediate Response: If a driver issue arises at a customer's location, try to respond promptly to assess the situation.
3. Stay Calm and Professional: In all interactions, maintain a professional and respectful demeanor. Avoid confrontations and heated arguments.
4. Gather Information: Collect as much information as possible about the issue from both the driver and the customer. This may involve taking photos, recording statements, or documenting any damages or discrepancies.
5. Mediation: If possible, mediate between the driver and the customer to find a resolution that is acceptable to both parties. This could involve finding a compromise or offering a solution that satisfies the customer.
6. Company Policies: Familiarize yourself with your company's policies and procedures for handling customer complaints and driver issues. Ensure that you follow these guidelines.
7. Follow-Up: After the issue has been resolved, follow up with both the driver and the customer to ensure that they are satisfied with the outcome. This demonstrates your commitment to resolving problems.
8. Documentation: Keep detailed records of the incident, including any actions taken, communication logs, and resolutions. This documentation can be useful for future reference or in case of disputes.
9. Training: Consider whether additional driver training or customer service training is needed to prevent similar issues from occurring in the future.
10. Customer Feedback: Encourage customers to provide feedback about their experiences with your drivers and services. Use this feedback to make improvements as necessary.
11. Preventative Measures: Take proactive steps to prevent driver issues at customer locations. This might include improving driver training, setting clear expectations with customers, and addressing potential concerns in advance.
12. Evaluate Contracts: If driver issues with a particular customer are recurring and unresolvable, consider reevaluating your business relationship and contract terms with that customer.

Remember that maintaining a good reputation and strong customer relationships is crucial in the transportation and delivery industry. Addressing driver issues professionally and promptly can help build trust and maintain customer loyalty.